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Lender Reviews/loanDepot

loanDepot Review 2026

4/5.0

loanDepot is a non-bank lender focused exclusively on home loans. They offer both in-person service at branches and digital/remote options, making them a flexible choice for different borrower preferences.

Best For
Borrowers seeking branch access and remote closings
Min Credit Score
620
Min Down Payment
3%
Customer Rating
4/5.0

Pros & Cons

Pros
  • Multiple branch locations nationwide
  • Remote closing options available
  • Above-average customer service scores (J.D. Power)
  • Weekend phone support
  • Trustpilot rating: "Great"
  • Full product menu including HELOC
Cons
  • Must submit contact info to see rates
  • Closing costs can be higher than online-only lenders
  • Customer service quality varies by branch
  • Fees transparency could be better

loanDepot Rates & Fees

Rates are competitive and typically near industry averages. Rate transparency requires submitting contact information first.

Fees: Closing costs vary by location and loan type. loanDepot charges standard origination and processing fees. Total costs are moderate compared to competitors.

Loan Types Offered

ConventionalFHAVAUSDAJumboRefinanceHELOC

Application Process

Apply online, by phone, or in person at a branch. Document upload available digitally. Remote closings offered. Standard closing timeline of 30-45 days.

Customer Service

4/5.0

Our customer service rating is based on J.D. Power scores, BBB ratings, Trustpilot reviews, and consumer complaint data. loanDepot scores at the industry average for customer satisfaction.

💼 Broker's Perspective

loanDepot is a decent retail option with good customer service, but they're still a retail lender with retail pricing. Brokers working with wholesale lenders can often beat their rates while providing equally strong service.

— Bill McCoy, Licensed Mortgage Broker (CA DRE #01957425, NMLS #335429)

Who loanDepot Is Best For

loanDepot is ideal for borrowers seeking branch access and remote closings.

Consider this lender if you:

  • Multiple branch locations nationwide
  • Remote closing options available
  • Above-average customer service scores (J.D. Power)

Frequently Asked Questions

What are loanDepot's current mortgage rates?

Rates are competitive and typically near industry averages. Rate transparency requires submitting contact information first.

What fees does loanDepot charge?

Closing costs vary by location and loan type. loanDepot charges standard origination and processing fees. Total costs are moderate compared to competitors.

What is the minimum credit score for loanDepot?

loanDepot requires a minimum credit score of 620. However, qualifying for the best rates typically requires a score of 740 or higher.

How long does it take to close with loanDepot?

Apply online, by phone, or in person at a branch. Document upload available digitally. Remote closings offered. Standard closing timeline of 30-45 days.

Is loanDepot a good lender?

loanDepot has a 4/5.0 rating based on our analysis of customer service scores, rates, fees, and loan options. They are best for borrowers seeking branch access and remote closings.

Want to Compare? Get Quotes from Multiple Lenders

Don't settle for the first offer. Compare rates from loanDepot and other top lenders to ensure you're getting the best deal on your mortgage or refinance.